FREQUENTLY ASKED QUESTIONS

  • How far in advance do I need to place my order?

    • Sonder books cakes 2-4 weeks in advance, we recommend ordering your cake as soon as you know the details! Once a weekend if fully booked, we are not able to take any more orders. Last minute orders might be available if space allows. Bottom line, you can never place your cake order too early!

  • When can I pick up?

    • You can pick up anytime after 10am on the day you ordered.

  • Do you deliver and set it up for me?

    • Sonder does not deliver unless the order is for a wedding or another special event. This requires a contract to be signed by both parties.

  • Can someone else pick up my order for me?

    • Of course! Please make sure they know the correct name that the order was made under.

  • How do I care for my sweets before my party?

    • Store cakes in the fridge until about 1 hour before the party. Cake tastes best at room temperature.

    • If cupcakes are being eaten the same day, leave out at room temperature. We recommend that you enjoy the cupcakes on the day you purchase them. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container.

    • Macarons taste their best at room temperature or slightly chilled, If macarons are not being eaten within 48 hours, wrap the box and store in the freezer. Remove from the freezer an hour before you serve.

  • Do you ship treats or gift items?

    • Sonder will only ship merchandise at this time.

  • Can we send you a DM on instagram to place a cake order?

    • Unfortunately, we do not take orders of any kind over Instagram.

  • Do you offer workshops or classes?

    • We do! Please see “Experiences”

  • I am picking up my cake and want to ensure that is arrives safely to my destination. What are you suggestions?

    • The safest place for your cake is on the floor of the backseat area of your vehicle. Avoid putting the cake on your trunk or on a seat. It is ideal to have the A/C to keep the cake cool. Drive carefully as your cake is special cargo ;) If you are driving further than one hour, please let us know.

  • What is your cancellation/refund policy?

    • Wedding orders require a nonrefundable $500 retainer. if the event is cancelled, the retainer can be turned into a credit for another custom Sonder dessert in the next following year.

    • Cake orders: We require a full weeks notice to cancel any cakes or bakery orders.

    • No Show: We will call you to try and arrange an alternate pick up date.

  • Are macarons gluten free?

    • Most macarons flavors are gluten friendly, none are gluten free because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.

  • How many guests should you plan to feed at a weddings?

    • We suggest 70-80% of your guest list if you serve cake, as not everyone will take a slice of cake. If you are going with cupcakes or other goodies, you definitely want to have over 100% as people are inclined to grab a couple of cupcakes or one of each type of dessert.

  • How far in advance do you book for weddings and large events?

    • Sonder will book events up to 18 months in advance.